ہماری ترجیح آپ کا اطمینان ہے۔ طبی معیار اور سیفٹی کے پیشِ نظر، واپسی صرف مینوفیکچرنگ نقص کی صورت میں ممکن ہے۔

1. RETURN ELIGIBILITY

Due to medical sterilization standards, we accept returns only if:

• The instrument has a verified manufacturing defect.
• The incorrect item was dispatched from our factory.
• Items are unused and in their original bespoke packaging.

2. CLAIM PROCESS

Contact us within 48 hours of delivery for international orders and 7 days for local orders with:

• Order number and tracking details.
• High-resolution photos or videos of the defect.

3. REFUND & SHIPPING COSTS

• Local: Processed via Bank Transfer or EasyPaisa within 5–7 days.
• International: Shipping costs for returns are the buyer’s responsibility unless the item is faulty.
• Custom Items: Laser-engraved or bespoke instruments are non-refundable.

4. LOGISTICS PARTNERS

We recommend using DHL or FedEx for international returns to ensure secure tracking. Order Kareen is not liable for return shipments lost in transit.